WA Gas Market: Service Standards and Marketing Code of Conduct

ERA – Economic Regulation Authority

Nov 30
WA Gas Market: Service Standards and Marketing Code of Conduct

Towards the end of November there have been a couple of changes to gas supply provisions.

Compendium of Gas Customer Licence Obligations

On 21 November 2016, the Economic Regulation Authority (ERA), published its decision on proposed amendments to the Compendium of Gas Customer Licence Obligations.  This compendium details the service standards required to supply gas to residential and small-use business customers.

The most significant amendment is to increase the maximum interval between customers’ bills from three months (92 days) to 105 days.  Previously, retailers were obliged to send small-use customers a retail bill every three months but the network distribution service provider was not required to read meters once every three months.  In its decision, the ERA states that it is more cost effective to increase the interval between retail gas bills rather than increase the frequency of meter reading.  The change to 105 days maximum between retail gas bills also means that more customers will receive a bill based on an actual read and the interval is more aligned with the 100 days required by the National Energy Retail Rules.

Gas Marketing Code of Conduct

On 28 November 2016, the ERA published a draft review report for the Gas Marketing Code of Conduct review that is currently underway.  Proposed changes to the Code reflect the marketing related recommendations observed in the recent review of the Code of Conduct for Supplying Electricity to Small-Use Customers.

Interested parties have until 16 December 2016 to provide submissions to the ERA.