On 20 September 2016, the new Electricity Industry (Customer Transfer Code) 2016 was gazetted.
This followed a review by the Public Utilities Office (PUO) of the existing customer transfer code in order to address any inconsistencies with the recently repealed and replaced metering code (Electricity Industry (Metering) Code 2012). The two codes are interconnected through the treatment of metering data and metering provision in the transfer of a contestable customer. The PUO’s final report was published in November 2015 and made three main recommendations:
- retaining the current definition of “trading day” (8.00 am to 8.00 am) and not aligning it with the Metering Code 2012 definition of “day” (midnight to midnight);
- increasing the caps on the number of standing data requests and historical consumption data requests an electricity retailer can submit to a network operator each day from 20 to 100; and
- retaining the existing cap on the number of customer transfer requests an electricity retailer can submit each day.
The Code regulates the transfer of contestable customers between retailers and a contestable customer is a customer who is able to choose their retailer.
Within the South West Interconnected System, customers who consume less than 50 MWh of electricity per annum are not contestable. These customers can only be supplied by Synergy. Customers who consume more than 50 MWh of electricity per annum are contestable and can choose their retailer.
Outside the South West Interconnected System, such as in the remote and regional areas supplied by Horizon Power, all consumers can choose their retailer . However, a limited number of retailers operated in remote areas and Horizon Power is the predominant retailer.