Category Archives for "Performance Reporting"

Feb 19

2015 Energy distributors performance report

ERA – Economic Regulation Authority , Performance Reporting , Uncategorized

Annual energy distributor performance report

On 19 February, the Economic Regulation Authority (ERA) released its annual report on the performance of energy distributors.  The report summarises the performance of three electricity distribution service providers and three gas distribution service providers: Electricity distribution – Horizon Power and Rottnest Island Authority with Western Power having over 95.7% of total state electricity connections; […]

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Jan 12

2015 Energy Retailers Performance Report

Customer Service and Protection , Performance Reporting

gas electricity performance statistics

On 12 January 2016, the Economic Regulation Authority (ERA) published its Annual Performance Report for Energy Retailers.   The report covers three areas of customer interaction with their energy retailer(s): affordability – on-time billing and assistance with paying a bill; access to a supply – disconnections and re-connections; and customer service – complaints and telephone service. […]

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Jun 05

Australian Gas Networks (AGN) Service Standards for 2016/21 regulatory period

ESCoSA – Essential Services Commission of South Australia , Performance Reporting

AGN service standards

On 4 June 2015, the final decision on AGN service standards was released. This determined that AGN had performed satisfactorily over the 5 years to 2013/14 and that service levels are appropriate and should be maintained. A Guaranteed Service Level Scheme will not be introduced during for the 2016-2021 regulatory period as the costs of […]

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